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E-mail Overload

By on May 10, 2011No Comment

One of the largest companies creating products to help power the internet…and therefore email…is a long-time client. Unfortunately, their employees and partners seem to have embraced email too much. Multiple contacts told me (some sheepishly, some almost proudly) they had thousands of unread emails and could no longer respond to new messages as they came in. They asked me to call them—of course, they were not able to answer their phone either—and leave them a message to look for my email. Then they would listen to the voicemail, go to their computer or smartphone to read the message, and then…respond when they had time. Not only did the overload cost them extra time, it cost me extra time—which, of course, they paid for indirectly.

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