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E-mail Overload Tips and Techniques

By on July 4, 2011No Comment

E-mail overload is a major component of Information Overload.  Ironically, the biggest problems we have with e-mail stem from our own behavior. 

Here are three tips (from Overload! How Too Much Information Can Be Hazardous To Your Organization) which should help restore equilibrium :

1.) Read what you write – before you click send. Unclear communications result in excessive and unnecessary back-and-forth communications that would have been unnecessary were the first missive unambiguous and to-the-point.

2.) Read what others write – before replying. While it would be nice to believe that people will place the most important information at the very beginning, often times the key facts are buried in the closing paragraphs. What you are about to ask may already have been covered.

3.) Don’t send mixed messages. E-mail messages should stick to one topic. Writing about the mid-year accounting review and adding in a question about a dinner meeting at the end is not only inappropriate, but it is likely the question will be overlooked.

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