Robyn Pearce in New Zealand Herald: Interruptions are hazardous to business
I checked in with Jonathan about recovery time, for all previous research I’d read had given a range of up to 15-20 minutes as an average recovery time. Basex are constantly researching this issue and his reply is based on their most recent research.
He told me today: “As a general rule, recovery time is 10-20 times the amount of the interruption. That´s where the 5 minutes (from a 30 second interruption) comes from.”
Jonathan is not just talking about email as an interruption. There are phone calls, SMS, colleagues, self-interruptions …and you’ll think of a few more. But digital interruptions are the most invasive and addictive.
Read the full article here.