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Robyn Pearce in New Zealand Herald: Interruptions are hazardous to business

By on June 20, 2012No Comment

Robyn Pearce, writing for the New Zealand Herald, outlines the problem of e-mail overload and quotes Jonathan Spira on the impact of interruptions on productivity.

I checked in with Jonathan about recovery time, for all previous research I’d read had given a range of up to 15-20 minutes as an average recovery time. Basex are constantly researching this issue and his reply is based on their most recent research.

He told me today: “As a general rule, recovery time is 10-20 times the amount of the interruption. That´s where the 5 minutes (from a 30 second interruption) comes from.”

Jonathan is not just talking about email as an interruption. There are phone calls, SMS, colleagues, self-interruptions …and you’ll think of a few more. But digital interruptions are the most invasive and addictive.

Read the full article here.

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